Dismissal
FAQ

Frequently asked questions

Answers for parents, school staff, and administrators. If yours is not here, contact us.

For parents

Do I have to use the app?
It is the easiest way to manage pickup, but the office can set or change your child's plan for you at any time. The release record is the same either way.
What if I do not have an iPhone?
The Guardian app is on iOS today, with Android on the way. In the meantime, you can manage everything from the same secure web link on any phone.
How do I change today's pickup?
Open your child, tap Change today's pickup, and choose the new plan or pickup adult. Your child's teacher and the office see the update immediately.
How does the school know it is me at pickup?
Every parent and approved guardian completes a quick identity verification in the app before they arrive. At dismissal, you show your QR code. Anyone without one is directed to the office.
Can grandparents or a carpool parent pick up?
Yes. Add them as an approved pickup adult in the app and choose which days they may pick up. They complete the same identity verification, then get their own QR code.
Will I know when my child has been released?
Yes. You receive a notification with who picked up and when, and the full history is in the app.

For schools

Does this replace our SIS?
No. Dismissal reads the roster you already maintain in PowerSchool, Skyward, Infinite Campus, or others. There is no double entry.
Does the office have to approve parent changes?
No. When a parent changes a plan in the app, teacher, staff, and office views update in real time so everyone knows exactly how to release that student right up until the guardian arrives and scans in.
What do teachers see?
A live list of their own students with today's plan, who has checked in for pickup, and one button to release. It works on a laptop, tablet, or phone.
Is there anything to install?
No. The admin portal runs in any modern browser. Staff sign in with your existing single sign-on and see only what their role allows.
How long does setup take?
About three weeks from roster import to first live dismissal. See how pilots work on our pilot program page.
What about families who arrive without a QR code?
They are directed to the front office, where staff confirm identity in person and release the student from the portal. The record is the same.